I have 12+ years professional experience in all areas of digital product design and software development. With the last 6 years spent leading functional and agile project teams to ideate, design and develop digital customer experiences.
Most recently I’ve led a team of Product Owners, UX/UI Designers and Developers to design, build and integrate the digital banking channels for a new Digital Bank called TymeBank in South Africa.
Recent initiatives and examples:
- TymeBank SME Product – as the Chief Product Owner for Small Business I am responsible for the product vision, roadmap, prioritisation and delivery
- TymeBank Bank Build – leading the design and development (front-end and integration) of all TymeBank’s new banking channels
- TymeBank Internet Banking – end to end development of the TymeBank internet banking patform for desktop and mobile (responsive)
- TymeBank Website – oversee and assist in all aspects of the TymeBank website development including hosting, contracting, development and management
- TymeBank ChatBot Account Opening – ideation and development of a Facebook Messenger account opening process driven by Max, the TymeBank chatbot
- Rest of Africa Customer Journey programme – Digitisation of 9 primary customer journeys within the Std Bank RoA environment that include: digital sales, digital servicing, branch digitisation and more
- Absa Non Face to Face FICA – Development of a solution to do digital FICA through the use of various 3rd parties, technology and internal process re-engineering
- Absa Instant Account – Large process re-engineering and technology capability building project for customer onboarding and account opening. Product owner for the flagship programme in 2014 using a radical digitisation agile methodology
- Absa Credit Card/Overdraft Application – Development of a new credit card / overdraft application process (automation, field rationalisation and digitisation) and incorporation into the Instant Account opening application
- Absa Bank Biometrics – Development of the first voice, finger, signature and personal enrollment device with integration into ATM devices for cardless banking
- Deloitte South Africa – Development and implementation of Deloitte’s first digital and social media strategy which included customer, staff and partner initiatives