resume

Work History

Apr 2017 - Current

Head: UX Design and Digital Channels

TymeBank

I currently work at TymeBank, a newly launched digital bank in South Africa where I lead a team of Product Owners, UX/UI Designers and Developers to design, build and integrate the digital banking channels.

Jan 2018 - Current

Chief Product Owner: SME

TymeBank

As the Chief SME Product Owner for TymeBank I am responsible for the definition, design and development of all SME products.

Jan 2016 - Mar 2017

Senior Product Owner

TymeBank

As Snr Product Owner I managed a number of teams to develop TymeBank's Kiosk Digital Onboarding process, the Internet Banking channel and the Customer Facing Website.

Apr 2015 – Dec 2015

Customer Experience and Digitisation

Standard Bank: Rest of Africa

Across 15 African Countries I was responsible for the digitisation of 9 primary customer journeys including: Customer Onboarding, Digital Cheque Management etc.

Oct 2014 – Apr 2015

Business Architect (VP) – Business Transformation

Absa / Barclays Africa

I was responsible for the design and setup of a new digital division and their way of work within the Absa Retail Bank.

Oct 2013 – Oct 2014

Innovation Manager (VP) – Digital, Channels, Payments

Absa / Barclays Africa

I was responsible for the first implementation of Fingerprint Biometrics on ATMs, Voice Biometrics in the Contact Centre as well as Digital Customer Onboarding on an iPad.

Nov 2011 – Oct 2013

Head of Digital and Social Media

Deloitte South Africa

My responsibilities included the implementation and management of all Deloitte's digital assets as well digital engagement with potential Deloitte Digital customers.

Education

2017

MBA

Edinburgh Business School - Heriot Watt University

2011

Bsc. Hons (Technology Management)

University of Pretoria (TUKS)

2005

B Tech IT (Web & Application development)

Tshwane University of Technology (TUT)